Credit card and paypal are accepted. MI residents are charged 6% sales tax.
- Domestic packages are shipped through the USPS, with tracking. They will be mailed out within 3-5 business days.
- International packages are shipped first class. Please allow 2 - 5 weeks for delivery, or you may select priority mail at checkout for faster arrival.
- Buyers are responsible for customs, and any other fees associated with delivery of their package to international countries. I can NOT mark your item as "gift" on the customs form, or alter the value.
-Any package returned to me due to an incorrect address will result in new shipping charges to be resent.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- RETURNS are for store credit only and should be made within 7 days of receiving the item. The garment/item must be returned in the exact condition you received it in, otherwise the return will not be accepted. Shipping is at the buyers expense. Clearance and "as is" items are final sale.
-Keep in mind that vintage clothing has some wear and tear to it. I do my best to describe the item in the exact condition that I have it in, no surprises, and note all flaws so you know what you are purchasing. But, wear from age needs to be expected, these items are not new and can't be presumed to look new.
-Be sure to compare all listed measurements to your own to ensure a good fit.
SIZING - Measurements are taken flat, seam-to-seam, and given in inches and noted when stretchy. Check your personal measurements before purchasing. Please allow some room for movement and compare with similar garments to ensure a good fit. Message me for any questions on sizing! I am happy to help.
All items come from a smoke free/pet allergen free home. (I just have my poodle.)
Our vintage garments are each carefully examined and graded as follows:
Excellent -- Presents incredibly well with no flaws or one minor flaw.
Great -- May have a minor flaw or two that doesn't alter the overall look, wearability, or appeal of the garment, may show more wash wear and signs of its age.
Good -- A bit more flawed, though still wearable, garment is sturdy and good for everyday casual wearing.
Fair -- May be best for study or reworking; may be too fragile to wear or best for display.
Information I Collect ∞
To fullfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information if you contact me directly.
Why I Need Your Information and How I Use It ∞
I rely on a number of legal bases to collect, use, and share your information, including:
-as needed to provide my services, such as when I use your information to fullfil your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
-Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention ∞
Your Rights ∞
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
-Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
-Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me ∞
For purposes of EU data protection law, I, Lily Greig, am the data controller of your personal information. If you have any questions or concerns, you may contact me at lovecharlesvintage [!at] gmail.com
Yes! When purchasing multiple items the weight quote can be high, (especially internationally!), feel free to contact me for a more accurate quote, otherwise shipping overages will be refunded automatically.
Your garment will arrive simply packaged in a plastic bag to ensure it doesn't get damaged by moisture during transport. I don't use decorative wrapping to reduce waste. Tissue is used for hats and shoes to ensure they maintain their shape.
In order to have transparent pricing, listed amounts are firm. Sign up for my newsletter on my website to received an introductory coupon code www.lovecharlesvintage.com